Privacy Policy

Last Updated: January 2026

This Privacy Policy describes how Servix (“Company”, “we”, “us”, “our”) collects, uses, stores, shares, and protects your personal information when you visit our website https://servix.in (“Platform”).

By accessing our Platform, providing your information, or using any product/service, you agree to be bound by this Privacy Policy and our Terms & Conditions. If you do not agree, please discontinue using the Platform.

1. Information We Collect

We may collect the following information when you interact with our Platform:

Name, gender, date of birth
Mobile number, email address
Billing / shipping address
Order details and transaction information
Payment information such as UPI ID, bank details, card details (processed securely via payment gateway)
Government ID (if required for verification)
Device information, IP address, browser details
User behaviour such as pages visited, clicks, time spent

We do NOT sell, rent, or trade your personal data.

2. Purpose of Collecting Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Improve our website and user experience
Send updates, transactional alerts, and service-related notifications
Detect fraud, unauthorized activity, or misuse
Comply with legal and regulatory requirements

You may opt out of marketing messages anytime.

3. Sharing of Information

We may share your information with:

Delivery partners, logistics providers
Payment gateways (PhonePe, Razorpay, Paytm, etc.)
Third-party service providers for analytics, hosting, support
Government or law enforcement agencies when required by law

We ensure all third-party partners follow strict data protection rules.

4. Data Security

We implement strict technical and organizational security measures including encryption, access control, firewalls, and secure servers to protect your information from unauthorized access, misuse, loss, or disclosure.

However, no method of data transmission over the internet is 100% secure. Users are advised to protect their account passwords and login details.

5. Data Retention

We retain your personal data only as long as necessary for:

Order and service fulfillment
Legal or regulatory compliance
Fraud prevention and dispute resolution

You may request deletion of your data, after which only legally required information will be retained.

6. User Rights

You have the right to:

Access your data
Correct or update information
Request data deletion
Withdraw consent

To exercise any rights, contact us using the details provided below.

7. Cookies & Tracking

We use cookies to track user behaviour, improve performance, analyse traffic, and personalize your shopping experience.

You may disable cookies in your browser settings, but some features may not work.

8. Withdrawal of Consent

To withdraw your consent for data processing, write to our Grievance Officer with:

Subject Line: Withdrawal of Consent for Processing Personal Data

9. Changes to This Policy

We may update this Privacy Policy periodically. Please check this page for the latest version.

10. Grievance Officer

Servix
Ground Floor, Ward No-61, Kath Ka Pul,
Patna City, Patna – 800008, Bihar, India

Phone: +91 9570638683 (Mon–Fri, 9:00 AM – 6:00 PM)